Terms and Conditions

Effective Date: January 1, 2025

1. General Information

These Terms and Conditions apply to all visitors, users, and customers of the Xesuhe website. Our handmade hats are crafted with care and attention to detail, and each piece is unique. By using our website, you acknowledge that you have read, understood, and agree to comply with these terms.

2. Product Information

All hats available on our website are handmade to order. We strive to provide accurate descriptions and images of our products; however, please note that:

• Colors may vary slightly due to monitor settings and the handmade nature of our products
• Each hat is unique, and minor variations in design, texture, and finish are to be expected
• Materials used are carefully selected, and we reserve the right to substitute materials of equal or superior quality if necessary
• Product availability is subject to change without prior notice

3. Orders and Pricing

When you place an order with Xesuhe, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason. All prices are listed in GBP and are subject to change without notice. The price you pay will be the price displayed at the time of order confirmation.

Your order is confirmed once you receive an email confirmation from us. Please review your order details carefully, as custom-made items cannot be modified once production has begun.

4. Payment

We accept various payment methods as displayed on our website. Payment must be received in full before we begin crafting your handmade hat. All transactions are processed securely, and we do not store your payment information on our servers.

5. Production and Shipping Times

As each hat is handmade to order, production times typically range from 2-4 weeks, depending on the complexity of the design and current order volume. Shipping times vary based on your location. We will provide you with an estimated delivery timeframe upon order confirmation.

We are not responsible for delays caused by customs, postal services, or other factors beyond our control.

6. Returns and Exchanges

Due to the custom, handmade nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you receive a damaged or defective product, please contact us within 7 days of delivery with photographic evidence, and we will work with you to resolve the issue.

7. Care Instructions

Each hat comes with specific care instructions. Proper care will ensure the longevity of your handmade hat. We are not responsible for damage resulting from improper care or handling.

8. Intellectual Property

All content on the Xesuhe website, including designs, images, text, and logos, is the intellectual property of Xesuhe and is protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

9. Limitation of Liability

Xesuhe shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the purchase price of the product in question.

10. Privacy

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

11. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Thank you for choosing Xesuhe. We appreciate your business and look forward to creating a beautiful handmade hat for you.